It is very old saying that if you customer is happy then only you’ll be happy!!
To Serve customer better there are many key things to keep in mind:
- Always understand customer’s business. We can not provide best solution to our customer until we have deep knowledge of their business.
- Transparent & open communication pays major role to avoid last time hurdles.
- Solution should be most optimized to deliver better performance.
- Always open to discuss things no mater how small or big it is.
- Support system should be aligned to user’s time-zone if possible.
Success comes from mutual responsibilities from both sides. So it is also required for customer to play some responsibilities as below:
- Customer should also be responsible to explain their business problem in best informative/transparent way.
- Customer should be open to discuss things and always try to clear doubts.
Now we are opening this discuss to you. Please add your thoughts as well.