Location

Canada

Industry

E-commerce & Retail

Business Domain

Feedback & Rating Management

Features



Fetch Reviews/Questions

This feature is to get all relevant data from various ecommerce portals regarding any listed product.



Responding to Comment

This feature is to provide a facility direct response from Salesforce to comment which was received on any particular ecommerce portal.



Receiving Rating

This feature is about collecting rating on listed products from various portals

Project Overview

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Develop a centralized solution that automates the fetching of reviews and questions from multiple origins, enabling efficient monitoring, timely responses, and comprehensive analysis to enhance customer experience and brand reputation.

Challenges & Solutions

Challenges:-

  • It was a challenge to manage all feedback/rating and responses in single platform.

Solution:-

  • Our Solution is to implement a seamless integration between Salesforce and various ecommerce platform to exchange feedback, rating and responsed to customer.

Value Addition

1

we Automated data retrieval, transformation, and loading processes ensured data consistency and integrity.

2

Quicker response times to customer reviews and inquiries improved overall customer experience.

3

Centralized and automated processes reduced the need for multiple tools and minimized operational costs.

4

Enhanced the ability to perform sentiment analysis and derive actionable insights from consolidated data.