1
Mahindra & Mahindra
M&M is one of the largest automobile company with a strong belief in using technology to improve busines...
Mahindra & Mahindra
Request a Quote >Location
India
Industry
Automobile Industry
Business Domain
Automotive
Features
CTI Integration
Implemented CTI integration. Mahindra has a call center team with approximately 15000 agents who are interacting with customers both by inbound and outbound call feature.
Salesforce Shield and CRMA Dashboards
Implemented Salesforce Shield to increase the overall Org security
Project Overview
M&M is one of the largest automobile company with a strong belief in using technology to improve business and manage all the business related activities. They have done a large-scale implementation of Salesforce CRM for Sales and After-Sales Services. To reach out to the customers in the shortest time, M&M have implemented CTI integration. Mahindra has a call center team with approximately 15000 agents who are interacting with customers both by inbound and outbound call feature. As Salesforce experts, Zordial has helped Mahindra in implementing and enhancing the calling process. Outbound calls are sent to customers when they enquire about the products from various sources
Value Addition
2
Tech Stack
Technology
Apex, Aura, Integrations, Analytics, Javascript, Heroku, Flow, Admin
Cloud
Sales Cloud, Service Cloud, Analytics Cloud, Experience Cloud
Tools
Vs code & workbench